All our products are guaranteed against faulty workmanship for a period of 12 months from the original date of purchase. (Products priced under $100 have 6-month warranty).
Smart Electrical Clearance Outlet will perform the necessary home service* on the product without charge for parts and labour for Melbourne and Brisbane metropolitan area only (i.e. 40kms radius from CBD) within the warranty period.
*Please refer to Terms & Condition Item 2 for more details
WARRANTY TERMS & CONDITIONS:
The Warranty applies only:
(A) Within the Commonwealth of Australia.
(B) To appliances used for PRIVATE SINGLE DOMESTIC USE.
(C) To the original purchaser.
Small Products or self-portable appliances such as Freezers, Wine Coolers, Dryers, Microwave Ovens, DVD /Blu-ray Players, etc. does not have Customer Home Service. The Customer needs to bring the item to the nearest physical Smart Electrical workshop or retail shop for repair if within warranty period.
The purchaser will shoulder all expenses to make the appliance readily accessible for servicing. If the product is installed outside Melbourne or Brisbane metropolitan areas or is outside the 40km radius from CBD, the purchaser is responsible for the cost of transporting the appliance or its parts to and from the nearest workshop or retail shop.
This warranty is the only expressed warranty given by the company.
We reserve the right to determine and declare whether or not the malfunction is caused by faulty workmanship or material or whether any part is defective.
This warranty shall not apply to loss as a result of non-operation or ineffective operation of the appliance or its parts that is acquired through us, where permitted by law.
A proof of date of purchase together with a Warranty Advice Form is required from the purchaser when a claim is being made.
If the product was not installed, maintained, or operated in accordance with the manufacturer’s recommendations for normal use and reasonable care
If the product has been used in a manner other than its intended functions
If the fault was caused, directly or indirectly, by use despite incomplete installation, incorrect operation, liquid spillage, incorrect voltage or main supply problems, misuse, abuse, neglect, use during thunderstorms, infestation by insects or vermin, fire, floods, acts of God, tampering, alteration, unauthorized repair, exposure to abnormally corrosive conditions, and insertions of a foreign object
If the product is rented
If the product is used in a commercial environment or used other than in a normal and domestic environment
If the product is used outside Australia.
If the identification number attached to the appliance has been altered, rendered illegible or removed.
If notice of the defect has not been given to us within the applicable warranty period
Paint and vitreous enamel finishes and glass
Products with surfaces damaged by use of aerosols or cleaners
TV cell defects
If the appliance has been:
(i) subject to misuse, abuse, negligence, accident, fire or floods;
(ii) connected to improper, inadequate or faulty electricity, gas, water or drainage services or intake or exhaust ducts or flues, or operated using incorrect or contaminated fuels or lubricants;
(iii) installed, maintained or operated otherwise than a accordance with the
(iv) instruction manuals including the improper use of detergents, bleaches, cleaners or other additives;
(v) damaged by foreign objects in the appliance;
(vi) serviced, repaired or altered by unauthorised electricians or repairers.
Before making a claim, comprehend first the terms and conditions of the warranty:
Check and make sure that the installation of any and all power cables of the appliance is secure and properly connected, and the power switch is turned on and functioning properly.
Check if the included manufacturer instruction manual is followed for the settings of the product.
Check if the outlet that you are using for the appliance is indeed functional with a different appliance.
Note: You must keep the purchase receipt with this warranty card for the warranty to be valid.
If a claim has been made by the customer and is found to be excluded from the coverage of this warranty or if no faulty hardware components are found, you will be charged a standard service and an administration fee of $80.